Privacy Policy

Mala Child & Family Institute (“Mala,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, including information provided through our text messaging program (“SMS Service”).

1. Information We Collect

We may collect:

• Contact Information: Name, email address, phone number.

• Service Information: Appointment preferences, service requests, and notes you provide.

• SMS Data: Your mobile phone number, message content, and communication preferences.

2. How We Use Your Information

We use your information to:

• Provide requested services, including psychotherapy, evaluations, and related care.

• Communicate about appointment openings, waitlist updates, and service announcements.

• Respond to your inquiries and provide customer support.

• Meet legal, regulatory, and compliance requirements.

3. SMS Messaging

If you opt in to receive text messages:

• You may receive updates, reminders, and announcements from Mala.

• Message frequency will vary; message/data rates may apply.

• You can opt out at any time by replying STOP to a message.

4. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information.

5. Sharing of Information

We do not sell or rent your personal information. We may share your information only as needed to:

• Provide requested services.

• Comply with legal or regulatory requirements.

• Work with trusted vendors who assist us in service delivery (e.g., HIPAA-compliant communication tools).

6. Your Choices

• Opt-Out: You can stop receiving texts by replying STOP at any time.

• Update Your Information: Contact us to update your contact details or preferences.

7. Contact Us

For questions about this Privacy Policy or your personal information, contact: admin@malafamily.org

By using our services or opting in to our SMS program, you agree to the terms of this Privacy Policy.